How long does it take to get a response from support?
We typically respond to emails within 24 hours. For urgent issues, we recommend using our live chat or phone support options for immediate assistance.
What information should I include when contacting support?
Please include your account email, a detailed description of the issue, any error messages you're seeing, and steps you've already tried to resolve the problem.
Do you offer support in languages other than English?
Yes, we offer support in multiple languages including Spanish, French, German, and Japanese. Our live chat and email support can assist you in your preferred language.
What are your support hours?
Our phone and live chat support are available 24/7. Email support responses may take slightly longer during weekends and holidays.
Coinbase Support
Hello! How can we help you today?
I need help with my account verification.
I'd be happy to help with that. Could you please tell me what issue you're experiencing with the verification process?